GoPlayland Privacy Policy

Effective Date: 10/29/2026

GoPlayland (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information collected through our website, indoor playground locations, reservation services, and customer communications.

Information We Collect

We may collect information including:

• Names, email addresses, and phone numbers

• Birthday party inquiries and reservation information

• Parent or guardian information and children’s information provided for reservations, waivers, or safety purposes

• Customer support communications

• Call recordings, voicemails, and transcripts where legally permitted

• SMS consent records and communication preferences

• Website usage and technical information

How We Use Your Information

We use personal information to manage bookings and reservations, communicate with customers, respond to inquiries, provide customer support, process payments through authorized providers, and operate our services.

Text Messaging and SMS Consent

Customers may voluntarily agree to receive text messages from GoPlayland concerning birthday party packages, reservations, booking confirmations, reminders, and customer support.

Message frequency varies. Message and data rates may apply. Customers may reply STOP to opt out or HELP for assistance.

SMS consent is optional and is not a condition of purchasing or booking our services.

We do not sell, rent, or share SMS opt-in information or consent with third parties or affiliates for their own marketing purposes. Service providers may process information on our behalf as necessary to deliver requested communications, subject to appropriate protections.

Information Sharing

We may use authorized service providers for website hosting, reservation management, payments, customer communications, and technical operations. We do not authorize these providers to use customer information for unrelated marketing.

Children’s Information

Information about children is collected from parents or legal guardians where needed for reservations, waivers, and playground operations. SMS consent must be provided by an eligible adult, not by a child.

Data Security and Retention

We take reasonable measures to protect personal information and retain it only as necessary for business operations, legal obligations, and legitimate recordkeeping purposes.

Your Choices

You may contact us to request information about your personal data, correct inaccurate information, or make applicable privacy requests.

To stop receiving SMS messages, reply STOP.

Contact Us

GoPlayland
Website: https://goplayland.com/
Email: info@goplayland.com
Phone: (855) 558-0075

We may update this Privacy Policy periodically. Changes will be published on this page.